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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Springer Theses)
18 Angebote vergleichen
Bester Preis: € 145,59 (vom 30.10.2015)An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
ISBN: 9783319003245 bzw. 3319003240, in Deutsch, Springer International Publishing, neu, E-Book, elektronischer Download.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry: This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM)."After a?comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates?text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones,"is able to handle?customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis" also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in?Western Australia. Englisch, Ebook.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Paperback) (2015)
ISBN: 9783319033433 bzw. 3319033433, in Deutsch, Springer International Publishing AG, Switzerland, Taschenbuch, neu, Nachdruck.
Language: English Brand New Book ***** Print on Demand *****.This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
ISBN: 9783319003245 bzw. 3319003240, vermutlich in Englisch, Springer Shop, neu, E-Book, elektronischer Download.
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia. , eBook.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (2013)
ISBN: 9783319003245 bzw. 3319003240, in Englisch, Springer, Springer, Springer, neu, E-Book, elektronischer Download.
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) f.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (2015)
ISBN: 9783319033433 bzw. 3319033433, in Deutsch, Springer, Taschenbuch, neu.
9783319033433 Paperback, This listing is a new book, a title currently in-print which we order directly and immediately from the publisher.
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (2013)
ISBN: 9783319003245 bzw. 3319003240, in Deutsch, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
ISBN: 9783319003245 bzw. 3319003240, vermutlich in Englisch, Springer International Publishing, neu, E-Book, elektronischer Download.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (2013)
ISBN: 9783319003238 bzw. 3319003232, in Deutsch, Berlin Springer Mrz 2013, neu, Nachdruck.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (2013)
ISBN: 9783319003238 bzw. 3319003232, in Deutsch, Springer Jun 2013, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (2013)
ISBN: 9783319003238 bzw. 3319003232, in Deutsch, Springer Jun 2013, neu.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen