Service Magic: The Art of Amazing Your Customers - 4 Angebote vergleichen
Bester Preis: € 1,85 (vom 07.02.2017)1
Service Magic
EN NW EBISBN: 9780793164677 bzw. 0793164672, in Englisch, Dearborn Trade Publishing, neu, E-Book.
Lieferung aus: Vereinigte Staaten von Amerika, Ebook for download.
Business, Magic tricks that keep customers coming back for more! According to a recent study, one of the top five challenges facing CEOs today is improving customer service. Service Magic presents inventive, fun, and unexpected ways to surprise and delight your customers and maintain their loyalty. eBook.
Business, Magic tricks that keep customers coming back for more! According to a recent study, one of the top five challenges facing CEOs today is improving customer service. Service Magic presents inventive, fun, and unexpected ways to surprise and delight your customers and maintain their loyalty. eBook.
2
Service Magic: The Art of Amazing Your Customers
EN USISBN: 0793164672 bzw. 9780793164677, in Englisch, Kaplan Business, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
business and investing,industries and professions,management,management and leadership,marketing and sales,sales and selling, Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service. In their new book, Service Magic, the authors use examples from diverse industries to reveal inventive-and fun-approaches to customer service. Using new models for creating customer delight, they share a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted, charmed, and wanting to come back for more. Readers will learn about the magic-building customer service strategies at play in industries such as: Hospitality-How Marriott, Ritz-Carlton Hotels, Hotel Monaco, Old Faithful Inn, Berns Steak House, and Radisson have performed service magic for retaining guests, especially during a downturn in the travel and leisure market. Financial services-How do USAA and American Express keep their customers happy when so many financial services companies are churning accounts faster than the Fed can drop interest rates? Health care-See how some of the biggest health care providers, including Mayo, Aurora Health, Children's Memorial Hospital of Chicago, Grace Presbyterian Village, and Wayzata Dental, have created caring, nurturing, and hel.
business and investing,industries and professions,management,management and leadership,marketing and sales,sales and selling, Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service. In their new book, Service Magic, the authors use examples from diverse industries to reveal inventive-and fun-approaches to customer service. Using new models for creating customer delight, they share a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted, charmed, and wanting to come back for more. Readers will learn about the magic-building customer service strategies at play in industries such as: Hospitality-How Marriott, Ritz-Carlton Hotels, Hotel Monaco, Old Faithful Inn, Berns Steak House, and Radisson have performed service magic for retaining guests, especially during a downturn in the travel and leisure market. Financial services-How do USAA and American Express keep their customers happy when so many financial services companies are churning accounts faster than the Fed can drop interest rates? Health care-See how some of the biggest health care providers, including Mayo, Aurora Health, Children's Memorial Hospital of Chicago, Grace Presbyterian Village, and Wayzata Dental, have created caring, nurturing, and hel.
3
Service Magic
EN PB USISBN: 9780793164677 bzw. 0793164672, in Englisch, Dearborn Financial Pub. Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
9780793164677,0793164672,service,magic,bell, Excellent Marketplace listings for "Service Magic" by Bell starting as low as $1.99! Paperback, Shipping to USA only!
9780793164677,0793164672,service,magic,bell, Excellent Marketplace listings for "Service Magic" by Bell starting as low as $1.99! Paperback, Shipping to USA only!
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