C. H. A. R. M. School : Lessons in Customer Hostility and Rage Management
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C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
EN USISBN: 096426983X bzw. 9780964269835, in Englisch, Applied Psychology Press, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, In Stock.
business and finance,business and investing,consumer behavior,education and reference,industries and professions,marketing and sales,reference,textbooks, C. H. A. R. M. School : Lessons in Customer Hostility and Rage Management, Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company’s employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuse aggression, and steers them away from dangerous situations.
business and finance,business and investing,consumer behavior,education and reference,industries and professions,marketing and sales,reference,textbooks, C. H. A. R. M. School : Lessons in Customer Hostility and Rage Management, Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company’s employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuse aggression, and steers them away from dangerous situations.
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C.H.a.R.M. School: Lessons in Customer Hostility and Rage Management (2002)
EN PB USISBN: 9780964269835 bzw. 096426983X, in Englisch, Applied Psychology Pr, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, Hippo Books, OH, Toledo, [RE:4].
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Paperback.
Von Händler/Antiquariat, Hippo Books, OH, Toledo, [RE:4].
Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Paperback.
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Symbolbild
C. H. a. R. M. School: Lessons in Customer Hostility and Rage Management
EN PB USISBN: 9780964269835 bzw. 096426983X, in Englisch, Applied Psychology Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, ThriftBooks - Squared, TX, Dallas, [RE:5].
Softcover.
Von Händler/Antiquariat, ThriftBooks - Squared, TX, Dallas, [RE:5].
Softcover.
4
Symbolbild
C.H.a.R.M. School: Lessons in Customer Hostility and Rage Management (2002)
EN PB USISBN: 9780964269835 bzw. 096426983X, in Englisch, Applied Psychology Pr, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, ExtremelyReliable, TX, Richmond, [RE:3].
Paperback.
Von Händler/Antiquariat, ExtremelyReliable, TX, Richmond, [RE:3].
Paperback.
5
C. H. A. R. M. School : Lessons in Customer Hostility and Rage Management
EN PB USISBN: 9780964269835 bzw. 096426983X, in Englisch, Applied Psychology Press, Taschenbuch, gebraucht.
Lieferung aus: Vereinigte Staaten von Amerika, Free shipping.
Von Händler/Antiquariat, ThriftBooks - Second City [63477172], Aurora, IL, U.S.A.
Von Händler/Antiquariat, ThriftBooks - Second City [63477172], Aurora, IL, U.S.A.
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