PeopleShock: The Path to Profits When Customers Rule als eBook von
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Lieferung aus: Vereinigte Staaten von Amerika, in-stock.
What Computers Can't Replace: The Secret to Success in Our Digitized WorldDespite huge technology investments, customer satisfaction is going down, not up. Customer experience and digital marketing pioneer, Tema Frank, shows you how to use a new '3P Profit Formula' to thrive in a hyper-competitive world: Promise - How to develop one that inspires staff and customers. People - How to connect effectively with people inside and outside your organization. Process - What to change internally to deliver on a promise of great customer experience externally. Based on in-depth interviews with over 150 business leaders, PeopleShock combines case studies, data and actionable advice to help organizations succeed. Comments on PeopleShock:"Technology lets us do amazing things, but wouldn't mean a thing if we lost touch with people - team members or customers. Tema's book shows leaders how to profit by putting people at the heart of their business."Patrick Doyle, CEO, Domino's Pizza Inc."This book proves that even with the best technology and automation, you can't guarantee success without people. Filled with stories, stats and facts, Tema Frank will show you how to leverage the digital world with the people skills needed to help take your organization to its next level of success."Shep Hyken, New York Times bestselling author, The Amazement Revolution"Technology and data envelop us like a straight jacket, but humanity is still the ultimate killer app. PeopleShock is a timely reminder, with a message you forget at your own peril."Jay Baer, President of Convince & Convert, Author, Hug Your Haters"Job #1 for leaders is to help people to bring the best version of themselves to work. In this book, Tema Frank shows us how to lift our heads and hearts above data and technology - so companies and its people can soar!"Jeanne Bliss, President CustomerBliss, Author, Chief Customer Officer 2.0About the AuthorBest-selling author and expert, Tema Frank has worked in marketing and customer experienc.

Lieferung aus: Vereinigte Staaten von Amerika, Usually ships in 2 days, free shipping for AmazonPrime only. Regular USD 4.98.
Von Händler/Antiquariat, Amazon.com.
What Computers Can’t Replace: The Secret to Success in Our Digitized World PeopleShock is for CEOs and other leaders who want better results. The Internet, artificial intelligence and robots make this a time of incredible opportunity. But they also let nimble new competitors and cranky customers use social media to magnify your every misstep. To survive and thrive your organization must be strong not only at using automation, but at blending it with the human factor to improve staff and customer experiences. Customer satisfaction is going down, not up, but it’s got a powerful return on investment. Get it right and you’ll cut costs while boosting sales. Based on in-depth interviews with over 150 business leaders and experts, PeopleShock combines original case studies, data and actionable advice to help organizations succeed in the new economy. Customer experience and digital marketing pioneer, Tema Frank, shows you how to use a new 3P Profit formula to thrive in a hyper-competitive world: • Promise – How can you develop one that inspires staff and customers? • People – How do you connect effectively with people inside and outside your organization? • Process – What must you change internally to deliver on a promise of great customer experiences externally? PeopleShock gives leaders a common frame of reference to get all departments talking and working together to meet the omnichannel challenge presented by today’s buyers. Learn how to break down silos and win support from other departments so you can meet customer expectations. You may be feeling uneasy about digital marketing and social media. You’ve heard horror stories about companies doing the wrong thing on social media and you’re worried about becoming the new disaster story. Your head may be spinning from the pace of change in online technologies. Learn how to minimize the risks and maximize the benefits. You may be frustrated by employees who lack loyalty and are demanding new ways of doing things. You worry that their online activities might reflect on your organization. Find out how to keep today’s employees and customers happy. Fundamentally, this book is about three things: survival, profits, and satisfaction. Not just your staff and customers’ satisfaction, but yours too. Paperback, Edition: 1, Label: Essential Views Publishing, Essential Views Publishing, Product group: Book, Published: 2016-06-27, Studio: Essential Views Publishing, Sales rank: 3628217.

Von Händler/Antiquariat, Buyback Express [8180984], Alton, IL, U.S.A.
Good Condition. Reasonable wear. Still very usable. Clean, mark-free interior! SHIPS WITHIN 24 HOURS! Tracking Provided. DHL processing & USPS delivery for an average of 3-5 Day Standard & 2-3 Day Expedited! FREE INSURANCE! Fast & Personal Support! Careful Packaging. No Hassle, Full Refund Return Policy!

Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, Housing Works UBC, NY, New York, [RE:4].
Trade paperback.

Lieferung aus: Vereinigte Staaten von Amerika, plus shipping, Shipping area: DOM.
Von Händler/Antiquariat, Bookmans, AZ, Tucson, [RE:4].
Satisfaction 100% guaranteed. Paperback.

Von Händler/Antiquariat, Bookmans [7809584], tucson, AZ, U.S.A.
. Satisfaction 100% guaranteed.