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Front Office Management (2006)
EN HC USISBN: 9788182040120 bzw. 8182040124, in Englisch, Aman Publications, New Delhi, gebundenes Buch, gebraucht.
Von Händler/Antiquariat, Vedams eBooks (P) Ltd [573945], New Delhi, India.
Contents Preface. 1. Front office operations. 2. Front office responsibilities. 3. Front office accounting. 4. Front office communication. 5. Lodging industry. 6. Reservation and registration of rooms. 7. Security management. 8. Managing human resources. 9. Front office housekeeping. 10. Client entertaining. 11. Planning and evaluation. 12. Office organisation. 13. Winner front office. Bibliography. Index. The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities establishing policies approving appraisal plans and schedules administering the organisation and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction which happens when guest expectations match what the hotel provides. This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. While its emphasis is on applying theory and management strategies it also provides new material on technology's role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel's front office. 256 pp.
Contents Preface. 1. Front office operations. 2. Front office responsibilities. 3. Front office accounting. 4. Front office communication. 5. Lodging industry. 6. Reservation and registration of rooms. 7. Security management. 8. Managing human resources. 9. Front office housekeeping. 10. Client entertaining. 11. Planning and evaluation. 12. Office organisation. 13. Winner front office. Bibliography. Index. The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities establishing policies approving appraisal plans and schedules administering the organisation and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction which happens when guest expectations match what the hotel provides. This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. While its emphasis is on applying theory and management strategies it also provides new material on technology's role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel's front office. 256 pp.
2
Front Office Management (2007)
EN HC NWISBN: 9788182040120 bzw. 8182040124, in Englisch, 350 Seiten, Aman Publications, gebundenes Buch, neu.
Lieferung aus: Indien, Usually dispatched within 1-2 business days.
Von Händler/Antiquariat, APub.
The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities, establishing policies, approving appraisal plans and schedules, administering the organisation, and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction, which happens when, guest expectations match what the hotel provides. This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today s hotels and lodging facilities. While its emphasis is on applying theory and management strategies, it also provides new material on technology s role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel s front office. Hardcover, लेबल: Aman Publications, Aman Publications, उत्पाद समूह: Book, प्रकाशित: 2007-09-06, स्टूडियो: Aman Publications.
Von Händler/Antiquariat, APub.
The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities, establishing policies, approving appraisal plans and schedules, administering the organisation, and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction, which happens when, guest expectations match what the hotel provides. This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today s hotels and lodging facilities. While its emphasis is on applying theory and management strategies, it also provides new material on technology s role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel s front office. Hardcover, लेबल: Aman Publications, Aman Publications, उत्पाद समूह: Book, प्रकाशित: 2007-09-06, स्टूडियो: Aman Publications.
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