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100%: Zanna van der Aa: In the Driving Seat of Customer Experience (ISBN: 9789492004925) 2019, in Englisch, auch als eBook.Nur diese Ausgabe anzeigen…
75%: Zanna van der Aa: Customer Signals Management: In the driving seat of customer experience (ISBN: 9789492004475) Warden Press, in Holländisch, Taschenbuch.Nur diese Ausgabe anzeigen…
In the Driving Seat of Customer Experience - 4 Angebote vergleichen
Bester Preis: € 9,95 (vom 08.02.2020)1
In the Driving Seat of Customer Experience (2019)
~EN NW EB DLISBN: 9789492004925 bzw. 9492004925, vermutlich in Englisch, neu, E-Book, elektronischer Download.
Every organization receives signals from its customers, from satisfaction surveys, e-mails and telephone calls, to angry posts on social media. They're generally registered and a list of improvements drawn up, and then ... well, that's where companies lose their way. Which improvements have priority? Which will be most effective? How can I show that customer experience can earn the organization money?
These are the key issues for customer signals management: a method which renders customer experience steerable in terms of both customer satisfaction and cost efficiency.
In In the Driving Seat of Customer Experience, Zanna van der Aa navigates you through all the steps required to successfully map out customer experience. With a strong combination of theoretical underpinning and pragmatic applications, she offers inspiration in practical cases, tips and tools and lessons learned. The crux of the success of her method lies in measurability of the results, and therefore financial visibility of the benefits for the organization.
Zanna van der Aa, PhD and author in CX with an internationally proven track record, has a dream of helping organizations create happy customers and employees. In the last 20 years she has been translating this dream into a unique and successfully proven methodology. More information: accelerateinexperience.com.
This book replaces the previous publication Customer Signals Management (Warden Press, 2017). Managementboeken, Alle managementboeken, eBooks > Managementboeken > Alle managementboeken.
2
Customer signals management - Boek (949200447X)
NL PB NWISBN: 9789492004475 bzw. 949200447X, in Holländisch, Taschenbuch, neu.
Lieferung aus: Niederlande, Vandaag voor 23:00 besteld, morgen in huis, Bestelbaar.
Het Boek Customer signals management (949200447X) geschreven door Zanna van der Aa bestel je op bruna.nl! Every organization receives signals from its customers, from satisfaction surveys, e-mails and telephone calls, to posts on social media. They're generally registered and a list of improvements drawn up, and then ... well, that's where companies lose their way. Which improvements have priority? Which will be most effective? How can I show that customer experience can earn the organization money? These are the key issues for customer signals management: a method which renders customer experience steerable in terms of both customer satisfaction and cost efficiency. In 'Customer Signals Management', Zanna van der Aa navigates you through all the steps required to successfully map out customer experience. With a strong combination of theoretical underpinning and pragmatic applications, she offers inspiration in practical cases, tips and tools and lessons learned. The crux of the success of her method lies in measurability of the results, and therefore financial visibility of the benefits for the organization. Dr. Zanna van der Aa is founder of KSM Factory, where she has invested more than 15 years developing innovative methods for customer centricity. adult, unisex, 229 x 152 x 10 mm.
Het Boek Customer signals management (949200447X) geschreven door Zanna van der Aa bestel je op bruna.nl! Every organization receives signals from its customers, from satisfaction surveys, e-mails and telephone calls, to posts on social media. They're generally registered and a list of improvements drawn up, and then ... well, that's where companies lose their way. Which improvements have priority? Which will be most effective? How can I show that customer experience can earn the organization money? These are the key issues for customer signals management: a method which renders customer experience steerable in terms of both customer satisfaction and cost efficiency. In 'Customer Signals Management', Zanna van der Aa navigates you through all the steps required to successfully map out customer experience. With a strong combination of theoretical underpinning and pragmatic applications, she offers inspiration in practical cases, tips and tools and lessons learned. The crux of the success of her method lies in measurability of the results, and therefore financial visibility of the benefits for the organization. Dr. Zanna van der Aa is founder of KSM Factory, where she has invested more than 15 years developing innovative methods for customer centricity. adult, unisex, 229 x 152 x 10 mm.
3
Customer signals management
NL NWISBN: 9789492004475 bzw. 949200447X, in Holländisch, neu.
Every organization receives signals from its customers, from satisfaction surveys, e-mails and telephone calls, to posts on social media. They're generally registered and a list of improvements drawn up, and then ... well, that's where companies lose their way. Which improvements have priority? Which will be most effective? How can I show that customer experience can earn the organization money? These are the key issues for customer signals management: a method which renders customer experience steerable in terms of both customer satisfaction and cost efficiency. In 'Customer Signals Management', Zanna van der Aa navigates you through all the steps required to successfully map out customer experience. With a strong combination of theoretical underpinning and pragmatic applications, she offers inspiration in practical cases, tips and tools and lessons learned. The crux of the success of her method lies in measurability of the results, and therefore financial visibility of the benefits for the organization. Dr. Zanna van der Aa is founder of KSM Factory, where she has invested more than 15 years developing innovative methods for customer centricity. Managementboeken, Managementboeken.
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Customer Signals Management: In the driving seat of customer experience
NL PB NWISBN: 9789492004475 bzw. 949200447X, in Holländisch, Warden Press, Taschenbuch, neu.
Lieferung aus: Vereinigte Staaten von Amerika, In voorraad, exclusief verzendkosten.
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
Die Beschreibung dieses Angebotes ist von geringer Qualität oder in einer Fremdsprache. Trotzdem anzeigen
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